Refund Policy

Overview

At HobbyTub Ltd, we offer our services on a monthly or yearly subscription basis. We strive to provide a high-quality service and ensure customer satisfaction. This Refund Policy outlines the circumstances under which refunds may or may not be provided.

Subscription and Cancellation

• Monthly Subscription: Users are billed monthly for access to our platform.
• Yearly Subscription: Users are billed yearly for access to our platform.
• Cancellation: Users may cancel their subscription at any time. Upon cancellation, users will retain access to the service until the end of the current billing cycle.

Refunds

• No Refunds: As a general policy, we do not offer refunds for monthly or yearly subscription fees once payment has been processed. This includes partial refunds for unused periods within the billing cycle.
• Exception Cases: Refunds may be considered in the following exceptional circumstances:
  • If you were mistakenly charged due to a technical error.
  • If you experienced a service outage that prevented access to the platform for a significant portion of your billing period, which was our fault and avoidable.
  • If required by applicable law.

How to Request a Refund

If you believe you qualify for a refund based on the exceptions listed above, please contact our support team at [email protected]. Include your account details and a description of your issue. We will review your request and respond as soon as possible.

Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website and will take effect immediately upon posting.

Contact

For any questions regarding this Refund Policy, please contact us:

• By email: [email protected]